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Make a claim

If you have experienced a power outage of 20 or more hours, or more than nine extended outages in the financial year, you may be eligible for a Guaranteed Service Level (GSL) payment. These payments are generated automatically and you do not need to apply for these. Please refer to the Guaranteed Service Level payment - SA Power Networks for further information.

If your property has been damaged following a power outage or fault with your supply, you may be able to seek compensation.

We can provide a letter confirming power outages to support a claim to your private insurer. Choose from the options below to find out more.

Damage claims

Damage claims

If you experience loss or damage to your property or possessions and you believe it was caused by an issue with your power supply you may be eligible for compensation.

Unclaimed money

Unclaimed money

General enquiries and support

Find contact information on our contact us page, or call our general enquiries line.

13 12 61

Faults and emergencies

For faults and emergencies, please call our 24/7 phone line.

13 13 66