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Contact

If you have a question or want to leave us feedback, see the different ways to get in touch with us.

General contact details

General contact details

Faults & emergencies

In an emergency, call 000

Report a power outage or fallen, low hanging or damaged powerlines:

Call 13 13 66 to report outages and hazards

General enquiries

For general enquiries, contact our Customer Service Centre:

Call 13 12 61 for general enquiries

More contact details

Industry enquiries

Our Industry Enquiries team can assist customers, electricians, electrical contractors and builders with electricity connection requirements when building, renovating or permanently removing an electricity service.

Complaints

To make a complaint, get in touch via:

Read more about our Commitment to complaint resolution.

Electricity fraud and theft

Report electricity fraud or theft via:

Unclaimed money

If you're a customer or supplier of SA Power Networks and suspect that you have an unclaimed cheque issued in your name, you can verify this information and lodge a claim here:

Unclaimed money search

Faulty streetlights

Report an issue with a street light:

Media enquiries

For media enquiries contact our External Affairs team:

Solar (PV) enquiries

Contact our Industry Enquiries team

Whistleblower reporting

Contact our employee whistleblower reporting service:

Online: Read our Whistleblower Reporting page

Accessibility assistance

Assistance for deaf, hearing or speech impaired customers

Translating and Interpreting Service

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General enquiries and support

Find contact information on our contact us page, or call our general enquiries line.

13 12 61

Faults and emergencies

For faults and emergencies, please call our 24/7 phone line.

13 13 66