SA Power Networks is improving the way we identify and investigate possible electrical issues on the network.
By using more detailed smart meter data, we can identify some issues earlier than before. This helps us investigate sooner and support a safe and reliable network.
Smart meter data can give us more information about how the network is performing. In some cases, it can show patterns that may be linked to developing electrical issues, including issues that are intermittent or not yet noticeable to customers.
When we identify signs of a possible issue, we may send a crew to inspect and test the area. Crews follow a structured process and use specialised equipment to help locate the source of the issue.
In some cases, crews may also need access to a customer’s meter board or main switchboard if testing suggests the issue may be localised to the property.
Not every alert will result in a confirmed fault. However, early investigation helps us make informed decisions, respond appropriately and in some instances prevent a more serious issue from developing.
Frequently asked questions (FAQs)
Why did I receive this SMS text message?
You received this message because we have identified signs that checks are needed in your area. We are sending a crew to investigate a possible electrical issue.
Why are you contacting me if I have not noticed a problem?
Some electrical issues can be identified before they become obvious. Using smart meter data and field testing helps us investigate possible issues earlier and respond sooner if needed.
Why do I need to take care around metal fixtures?
This message does not mean there is a confirmed fault or immediate danger at your property. It means we have identified signs that checks are needed. In some cases, electrical issues can create a safety risk, which is why we are investigating early. As a precaution, please take care around metal fixtures and fittings, such as taps, until the checks are complete.
Why are you attending my property?
We are attending because we have identified signs of a possible electrical issue and need to carry out checks. Our crew may need access to your meter and main switch.
Do I need to be home?
Will my power be turned off?
Not in every case. If our crew identifies a safety issue, power may need to be temporarily disconnected until it is safe to reconnect.
What happens if you find a problem?
If our crew identifies an issue, we will let you know if any action is needed.
If the issue is on our network, we will manage the repair. If the issue is within your property installation, you may need to arrange a licensed electrician. If power needs to remain off for safety reasons, we will explain what needs to happen before it can be restored.